Required: A highly customer centric individual, who is willing to go the extra mile for our clients’ customers as a Customer Success Manager.

As a Customer Success Manager, you will work across all internal teams to ensure customers receive a first-class experience and create a culture of partnership. You will be a great team player, strong communicator and have a keen eye to detail.

Responsibilities:

·        Monitor customers KPI’s to drive the usage of platform

·        Build and maintain excellent relationships with with key UK customers

·        Ensure customers achieve their goals

·        Work with marketing department to help to plan and execute launches, general releases and training sessions

·        Escalate any challenges and opportunities to internal stakeholders

·        Establish and maintain expert user groups to improve end customer experience

·        Contribute to overall customer success

Skills and experience:

·        Excellent communication skills. Excels in written, phone and face to face communications. Enjoys meeting new people and presenting

·        Able to use data and insights to drive plans and actions

·        Embraces technology and platforms.

·        General knowledge or experience in direct sales/marketing (B2B or B2C)

·        Bachelor’s degree or equivalent experience

·        Experience in customer success within a SaaS environment and customer facing role

·        Experience working within National Governing Bodies, local Government, sports organisations and coaches

·        Customer centric and positive attitude

If you are growth orientated who is always seeking out new opportunities to make progress, this would be a great role! Our client is a fast-growing, global leader in sports technology.

Due to the volume of applications, we can only respond to candidates matching the above criteria