Application Support Analyst - Level 2

Application Support Analyst - Level 2

Bristol

to£30,000 + Benefits

Our client who is a major international engineering company are looking for an Application Support Analyst to join their expanding team.

Responsibilities:

  • Collaborate with IT leads and IT service representatives to establish an IT-wide approach to IT service transition.
  • Establish transition processes and transition readiness criteria, and design the necessary internal controls to ensure adherence to the processes.
  • Collaborate with the Enterprise Architecture and Infrastructure & Integration team to identify integration dependencies and implications, and to plan for the necessary actions.
  • Collaborate with Release Managers to ensure that service transition criteria are met by internal and external teams.
  • Collaborate with Change Managers to determine the readiness level of the impacted groups to the upcoming changes associated with service transitions and to ensure that change associated with service transitions is managed effectively.
  • Ensure transition governance in adherence to project and programme management methods established by the PMO, and to risk management methods established by the Information Security function.
  • Collaborate with IT service owners and IT Competency Leads representation to establish service monitoring for newly transitioned services.
  • Ensure service readiness documents (release and deployment plan, release schedule, operational service documentation, readiness risk plans, etc.) are created and accepted by stakeholders.
  • Authorise and conduct service handover and lead the go-live authorisation discussions with the other work streams.
    Maintain service(s) in all environments in line with business requirements and Change management process.
    Provide a high Level of support to global users in line with agreed SLA's
  • Management of user security across all applicable services 
    Ownership for server environments where relevant in line with SLA's working in coordination with the infrastructure function
  • Keeping up to date Systems documentation for service(s). This includes Run books, operational documentation, user Guides and training documentation as required.
  • Systematic reviews of service(s) as and when required. 
    Monthly synchronisation of service(s) if relevant in line with SLA's

It is expected that you will have at least years experience working as an Application Support Analyst with sound level 2 experience. In addition you will have experience of the following:

  • Customer and business focused at all times.
  • The ability to make sound decisions quickly in a crisis situation. 
  • The ability to deal with any problems be they familiar or unfamiliar. The ability to motivate others in times of continual change.
  • Willingness to work unsociable hours.
  • A highly driven and self-motivated individual. - Proven experience in supporting a global user base in a multinational company.
  • Ability to take on new skills in other applications.
  • Experience in working with all levels of stakeholders.
  • Empathy and understanding of other cultures within a support context.
  • Exposure or an interest in Transition Management and IT Service Management
  • Exposure or an interest in operating as a Service Transition Manager or equivalent in a large scale global organisation.
  • A sound general understanding of IT services, service architecture, service readiness and the associated required deliverables / outcomes.
  • Exposure to scoping, designing, deploying and optimising support and managed service solutions.
  • Presents a welcoming attitude to change and adjusts dynamically to continuous business change and improvement.
  • Ability to determine the impact of changes to IT services on business function operations.

Due to the number of applicants we can only respond to candidates matching the above criteria.

IT Support

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