2nd Line Support Engineer

2nd Line Support Engineer

St Helens


Required: 2nd Line Support - MS Server, MS Exchange and SQL Server, Office365, Azure, VMWare and HyperV, Networking inc LANs & WANs, Security & Firewalls and Back-up Technologies, NAS / SAN... Plus experience working for an MSP. 

Our Client is a small but growing Managed Service Provider which works with companies across the UK, providing a one-stop support service covering PCs, Networks and Software, including ERP and CRM solutions. As part of their growth plans, they have created a new 2nd Line Support Engineer role to provide remote support to customers, covering everything from PCs, Office 365, Active Directory, Exchange, Virtualisation (Hyper-V and VMWare), Anti-Virus and Back-up solutions, etc. and it is essential you have proven experience in this field.

You will be involved in dealing with all 2nd Line issues including -

  • Provide Support and Technical Assistance to Service Desk Analysts 
  • Resolving issues within SLAs
  • Working with Customers to ensure similar problems do not occur again and to help devise new solutions / workarounds to mitigate further issues
  • Managing 3rd party relationships
  • Become a Subject Matter Expert and to provide knowledge transfer to more junior staff members
  • Bridging technical skills gaps in order to further your technical knowledge (training and certification provided)

From a technical perspective, you must have proven 2nd Line Support experience of the following:

  • PCs, Hardware, Software, O365, Active Directory, Exchange, etc
  • Advanced setup & design of Azure and Office 365
  • Advanced Networking Experience - WAN, LAN, vLAN, iSCSI, PAT, NAT, VPN, RDPExcellent knowledge of virtualisation technologies (Admin & Set-up) of Hyper-V and VMWare
  • Good knowledge of Backup Technologies (administrations, schedule and set-up) such as Veeam Backup & Recovery, Symantec/Veritas, Datto
  • Some industry certifications

It is expected that you will have at least 2 years recent experience working at 2nd Line support level within a Managed Service environment. 

The company offers an excellent work environment with the chance to develop your skills with professional training ands certifications. Structured development path for IT professionals.


Sign up to our mailing list for updates from Apache Associates.

We care about protecting your data. Here's our .

Thank you!

Thanks, you have been successfully registered to the Apache Associates mailing list.