Our International Cambridgeshire based client is looking for an experienced 1st/2nd Line IT Support Technician to join their expanding operations team.
Your responsibilities will be:
Provide 1st / 2nd level support for users of our clients computer systems (this will include using a call logging system to track, monitor and maintain support calls).
Provide support to all desktops and mobile devices.
Provide support on all hardware peripheral devices.
Test and install new hardware and software liaising with team members and or suppliers/manufacturers as appropriate.
Perform daily operational tasks on the networked systems, to ensure that daily/weekly/monthly backups are performed and accurate records are kept.
Provide reports on relevant software/statistics for end user devices.
Engage with third parties for engineering visits and to liaise over software and hardware problems reporting and resolution.
Participate in the general operational, training and administrative activities of the IT Department.
Undertake any other duties that may be reasonably required.
It is expected that you will have at least 3 years recent experience working as a 1st/2nd Line Support Technician. In addition you will have a good working of MS Desktop Software and operating systems.
It is also expected that you will have knowledge of Citrix and Cisco Hardware along with a good understanding of networks ideally within an ITIL environment.
Our IT recruitment expertise - gained over the past 20 years plus - ensures Apache Associates is an effective IT recruitment consultancy. We have experience successfully recruiting across the IT spectrum - from 1st to 3rd line support, Development (Front and Back-end), Business Analysis, Project Management and everything in-between.
You're in safe hands with Apache, so please feel free to get any contact - our number is 01727 260 566 or email email@example.com.
Whether it's for a Business Development, Account Management, Digital Marketing or Sales/Marketing Management role, trust in Apache. We have successfully recruited for numerous similar roles since 2009 and can do the same for you.
If you are looking to fill your vacancy or looking for your next career move, please get in contact. 01727 260 566 or email firstname.lastname@example.org.
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