1st / 2nd Line IT Support

1st / 2nd Line IT Support



1st / 2nd Line IT Support - Windows - O365 - AD - Networks etc - Herts - to £30k pa

Our client based in Hertfordshire is looking for a 1st/2nd Line IT Support Engineer to join their expanding team.

The role is fundamental to the smooth operation of the company’s IT Systems. The role will offer 1st / 2nd line support to staff in relation to desktop support issues, whilst offering a variety of activities and opportunities for development.

Working under the guidance of the Department Manager, this role requires a motivated individual interested in learning new skills on the job, with the option of formal training courses for development of new and existing skills, whilst maintaining a personal interest in keeping up to date with the latest technologies.

Provide 1st / 2nd line support to all users, utilising the internal Helpdesk to:


Provide support for Hardware, including diagnosis and repair of desktop PCs, laptops and (where necessary) server systems;

  • Provide support for Software, including diagnosis and escalation of CRM system faults, and support for business applications;
  • Ensure all items are logged and tracked in the company’s internal helpdesk package;
  • Meet the commitments of the internal Helpdesk Service Levels;
  • Interact with internal users on all levels to help resolve IT-related issues and provides answers in a timely manne

It is expected that you will have at least 3 years experience in a support role working with the following -

  • Windows 10 Desktop.
  • Windows Server (basic exposure);
  • Microsoft Office 2013 & 2016 or Office 365.

Experience in the following technologies is desirable / beneficial but not essential:

  • Windows server
  • Databases (MSSQL)
  • Hyper V Server
  • Sharepoint
  • Active Directory
  • VOIP systems
  • Network infrastructure experience
  • Programming or scripting knowledge (.NET, Powershell, Batch scripting etc)


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